verizon is laying off over 13 000 Verizon is set to lay off over 13,000 employees, representing approximately 13 percent of its workforce, as part of a strategic initiative to cut costs and refocus its operations.
verizon is laying off over 13 000
Overview of the Layoffs
In a recent communication to employees, Verizon CEO Dan Schulman announced the impending layoffs, which are part of a broader strategy to streamline the company and enhance customer satisfaction. Schulman, who took the helm at Verizon last month after a successful tenure at PayPal, emphasized the need for the company to evolve in order to meet customer expectations and maintain its competitive edge in the telecommunications industry.
As of September, Verizon reported having around 100,000 full-time employees. The decision to reduce the workforce is a significant move that underscores the challenges the company faces in a rapidly changing market landscape. Schulman indicated that the layoffs would not only affect full-time employees but also lead to a substantial reduction in outsourced labor and other external labor expenses.
Reasons Behind the Layoffs
In his memo, Schulman outlined several key factors driving the need for these layoffs. He pointed to the current cost structure of Verizon, which he described as limiting the company’s ability to invest in its customer value proposition. The CEO stated, “We must reorient our entire company around delivering for and delighting our customers.” This statement reflects a shift in focus toward customer-centric operations, aiming to create new value for customers while simplifying the company’s internal processes.
Market Challenges
Verizon’s recent earnings report revealed a loss of approximately 7,000 postpaid phone customers, a trend that highlights the competitive pressures facing the company. As Verizon seeks to expand its internet offerings, it is also navigating a $20 billion merger with fiber provider Frontier and a deal to acquire the antenna-based internet service provider Starry. These strategic moves indicate Verizon’s commitment to diversifying its services and adapting to the evolving telecommunications landscape.
Employee Notifications and Support
According to reports from The Wall Street Journal, Verizon plans to notify U.S.-based employees of their employment status starting Thursday, while employees located abroad will receive updates in the coming weeks. In an effort to support those affected by the layoffs, Verizon has established a $20 million “reskilling and career transition fund.” This fund aims to assist impacted workers in developing new skills, receiving digital training, and securing job placements as they transition out of the company.
Schulman’s Vision for the Future
In his memo, Schulman expressed gratitude for the feedback and ideas shared by employees regarding the company’s direction. He acknowledged the pride employees have in Verizon’s role in people’s lives and their desire for the company to lead the industry. Schulman emphasized the importance of aligning teams and resources to create a “faster, stronger and more proactive Verizon.”
Focus on Customer-Centric Culture
Schulman reiterated the need for a customer-first culture, stating that simplifying operations is essential to addressing the complexities that hinder efficiency and frustrate customers. He noted that every part of the organization would experience some level of change, and the company is committed to treating affected employees with respect and care during this transition.
Adapting to Technological Changes
Schulman also highlighted the broader context of technological advancements and economic changes impacting the workforce across various industries. He acknowledged the challenges faced by families and communities as they navigate these shifts. The establishment of the reskilling fund is part of Verizon’s commitment to preparing its workforce for the future, particularly as the company enters an era increasingly influenced by artificial intelligence and automation.
Implications for Verizon and the Industry
The decision to lay off a significant portion of its workforce raises questions about Verizon’s long-term strategy and its ability to adapt to the rapidly evolving telecommunications landscape. As competitors continue to innovate and expand their service offerings, Verizon must ensure that it remains relevant and capable of meeting customer demands.
Stakeholder Reactions
The layoffs have elicited mixed reactions from various stakeholders, including employees, industry analysts, and investors. Employees may feel uncertain about their job security and the future direction of the company. Industry analysts are likely to scrutinize Verizon’s strategic decisions, assessing whether the layoffs will ultimately lead to improved operational efficiency and customer satisfaction.
Investors may view the layoffs as a necessary step toward improving the company’s financial performance, particularly if they lead to cost savings and a more streamlined operation. However, the loss of experienced employees could also raise concerns about the company’s ability to execute its strategic initiatives effectively.
Future Organizational Changes
In the coming weeks, Verizon’s leadership will share new organizational structures and priorities that align with the company’s strategic direction. Schulman emphasized the importance of collaboration among employees to ensure that the company finishes the year strong and is well-positioned for growth in 2026. The fourth quarter is particularly critical for Verizon, and the leadership team is focused on maximizing performance during this period.
Conclusion
The impending layoffs at Verizon represent a significant shift in the company’s operational strategy as it seeks to adapt to changing market conditions and customer expectations. While the decision to reduce the workforce is undoubtedly challenging for those affected, it also reflects a broader trend within the telecommunications industry as companies strive to remain competitive in an increasingly digital world.
As Verizon moves forward, the emphasis on a customer-first culture and the establishment of a reskilling fund may help mitigate some of the negative impacts of the layoffs. The company’s ability to navigate this transition successfully will be crucial in defining its future and maintaining its position as a leader in the telecommunications sector.
Source: Original report
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Last Modified: November 20, 2025 at 7:41 pm
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