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your stream deck s device not supported Elgato’s Stream Deck users have recently encountered a frustrating issue, marked by a red “Device Not Supported” badge appearing on their devices, particularly affecting those utilizing popular plugins from BarRaider.

your stream deck s device not supported

Understanding the Issue

The “Device Not Supported” error has become a significant concern for Stream Deck users, especially those who rely heavily on third-party plugins. This error typically arises when the Stream Deck software detects an issue with the digital signature of the application. In this case, the problem is linked to Elgato’s digital certificate, which expired recently, causing widespread disruption for users.

The Role of Digital Signatures

Digital signatures serve as a security measure to verify the authenticity and integrity of software applications. When a digital signature expires, it can lead to various issues, including the inability to use certain features or plugins. For users of the Stream Deck, the expired certificate has resulted in the application flagging the device as unsupported, which can be particularly frustrating for those who depend on the device for streaming, content creation, and productivity tasks.

BarRaider’s Popular Plugins

BarRaider is well-known in the Stream Deck community for developing a range of plugins that enhance the functionality of the device. These plugins allow users to customize their Stream Deck experience, integrating various applications and services seamlessly. However, with the recent digital signature issue, many users have found themselves unable to access these essential tools.

As reported, the plugins from BarRaider check whether the StreamDeck.exe file is digitally signed. When the signature is found to be expired, the plugins will not function correctly, leading to the “Device Not Supported” message. This situation has left many users in a bind, unable to utilize the features they rely on for their streaming and content creation needs.

Temporary Fixes and Workarounds

As of 5 PM ET, a temporary solution has been identified. Users can resolve the issue by closing and reopening the Stream Deck application. However, it is crucial to log into Elgato’s marketplace within the Stream Deck app before doing so. This step allows the application to update the plugins, potentially restoring functionality.

Steps to Resolve the Issue

Open the Stream Deck application on your computer.
Log into your Elgato account within the app.
Close the Stream Deck application completely.
Reopen the application to see if the issue is resolved.

Users have reported varying degrees of success with this workaround. Some have found that their devices returned to normal functionality, while others continue to experience issues. This inconsistency may be due to the ongoing status of Elgato’s digital certificate and whether a permanent fix is on the horizon.

Elgato’s Response

In light of the situation, Elgato has acknowledged the issue and is working on a resolution. The company communicated through its Discord channel, providing updates and reassurance to users experiencing difficulties. While the exact nature of the fix remains unclear, Elgato’s prompt acknowledgment of the problem is a positive sign for users seeking a long-term solution.

Community Reactions

The response from the Stream Deck community has been mixed. Many users expressed frustration over the inconvenience caused by the expired digital signature, particularly those who rely on BarRaider’s plugins for their streaming setups. Others have taken to social media and forums to share their experiences and potential solutions, fostering a sense of community support during this challenging time.

Some users have also praised BarRaider for its quick response to the issue, noting that the developer has been transparent about the situation and has provided updates as they become available. This level of communication is crucial in maintaining user trust, especially during technical difficulties.

Implications for Users

The expired digital signature and subsequent “Device Not Supported” error highlight the importance of maintaining software security and integrity. For users, this incident serves as a reminder of the potential vulnerabilities that can arise from relying on third-party plugins and applications. It underscores the need for developers to ensure that their software is up to date and compliant with security standards.

Future Considerations

As the situation unfolds, users may want to consider a few best practices to mitigate similar issues in the future:

Regular Updates: Ensure that both the Stream Deck software and any plugins are regularly updated to the latest versions. This practice can help prevent compatibility issues and security vulnerabilities.
Backup Configurations: Regularly back up your Stream Deck configurations. This step can save time and effort in case of unexpected issues.
Stay Informed: Follow official channels and community forums for updates on software issues and fixes. Being informed can help users react quickly to problems as they arise.

Conclusion

The recent “Device Not Supported” error affecting Elgato’s Stream Deck users serves as a reminder of the complexities involved in software development and maintenance. While temporary solutions are available, the long-term resolution will depend on Elgato’s ability to address the expired digital signature issue effectively. As users navigate this challenge, the importance of community support, timely updates, and proactive measures cannot be overstated.

As the situation continues to develop, it remains to be seen how Elgato will handle the fallout from this incident and what steps will be taken to prevent similar issues in the future. For now, users can utilize the temporary workaround while keeping an eye on updates from both Elgato and BarRaider.

Source: Original report