WordPress Troubleshooting
Fast response. Clear diagnosis. No drama. If it’s deeper than a quick fix, we’ll tell you upfront and quote it before doing extra work.
WordPress is not a single system—it is a living stack. Core updates, plugins, themes, hosting layers, caching, email delivery, and security rules all interact, often in ways that are invisible until something breaks. When one piece falls out of sync, the symptoms can look random: a white screen, a broken checkout, emails that vanish, or a site that suddenly crawls.
We approach troubleshooting the old-fashioned way: methodical diagnosis before action. We trace errors through code, logs, configurations, and server behavior to find the true fault line—not just the loudest symptom. Then we fix what is broken, stabilize what is fragile, and explain what changed so you are not left guessing next time. The result is a WordPress site that works as intended, and a path forward that prevents the same issue from returning under a different name.
What We Fix
The Problems That Stop WordPress in Its Tracks
When WordPress fails, it rarely announces the real reason. Errors masquerade as glitches, hacks hide behind redirects, and “simple updates” quietly unravel a working site. We focus on the failures that actually cost time, trust, and revenue—then correct them at the source, not the surface.
- Website down / 500 errors / white screen
- Hacked sites, malware, spam pages, weird redirects
- Plugin/theme conflicts and update issues
- Slow WordPress (Core Web Vitals, heavy plugins, bloated pages)
- Broken forms / emails not sending (WP Mail SMTP, DNS records, deliverability)
- Layout issues after updates (theme + CSS conflicts)
- WooCommerce issues (checkout errors, cart problems, payment glitches)
- Security hardening and cleanup after attacks
Prefer email? Send details to info@hashe.com and we’ll take it from there.
Request WordPress Troubleshooting
Share your URL + what’s happening. If the site is down, write SITE DOWN in the issue details.
WHAT WE NEED FROM YOU
SO WE CAN FIX FASTER
- Website URL
- What exactly is happening Error message, page, steps to reproduce
- When it startedAfter update? After hosting change?
- Any recent changes New plugin, theme update, DNS change
- Optional: Admin / Hosting access Only if needed, we'll request it securely
Choose plan that's right for you
Some WordPress problems demand immediate attention; others call for steady, ongoing care. We offer both. Whether your site is down right now or you are looking to prevent future issues altogether, our plans meet WordPress where it is decisive fixes when something breaks, and dependable maintenance that keeps trouble from returning.
WordPress runs best when it is cared for consistently, not rescued in a panic. Our approach is built for businesses that prefer calm over chaos: regular upkeep, reliable backups, and an experienced team on call to keep small issues from quietly turning into costly ones.
Emergency Fix One Time
Best when your site is down or something urgent broke.
Includes
Rapid diagnosis - Fix attempt (plugin conflict, broken update, error, form issue, redirect issue, etc.) - Summary of what caused the issue + prevention recommendations
Final cost depends on complexity.If it requires deeper work, we’ll quote before proceeding.
Monthly WordPress Care Plan
For businesses that want stability, backups, and someone reliable on call.
Includes
Weekly WordPress core + plugin + theme updates (safe approach) - Daily backups (offsite where possible) - Uptime monitoring + basic security checks - Priority troubleshooting - Monthly health report - 1 hour/month small fixes (minor layout tweaks, form tweaks, small plugin configuration, etc.)
Cancel anytime.
How It Works
No maze, no mystery, no back-and-forth that goes nowhere. We follow a clear, time-tested process—listen first, diagnose carefully, fix decisively—so your WordPress site gets back on its feet without unnecessary delays.
Step 1
You send the issue
Share your website URL and a brief description of what’s going wrong. Error messages, affected pages, and screenshots are always helpful. The clearer the signal, the faster we move.
Step 2
We diagnose quickly
We examine WordPress core, plugins, themes, logs (when needed), hosting configuration, and security indicators. This step is about finding the real fault line, not just the loudest symptom.
Step 3
We fix and stabilize
You receive the fix—or a clear plan if the issue runs deeper—along with practical prevention steps. The aim is not just to restore the site today, but to keep the same problem from knocking again next week.
Frequently Asked Questions
Do you guarantee you can fix every WordPress issue?
Most issues are fixable quickly. If it’s a deeper hosting/DNS/security situation, we’ll explain the cause and give you options.
Will you need my WordPress login?
Sometimes yes. For malware cleanup or server‑level problems, we may also need hosting access. We’ll only request what’s required.
Can you work with my hosting provider?
Yes — we can coordinate with your host if the issue is server/DNS‑related.
Do you support WooCommerce?
Yes. WooCommerce issues are common and we handle them frequently.
Why Hashe Is Different
Most WordPress “experts” stop at surface-level fixes—install a plugin, apply a patch, or tweak a line of code. We take a deeper, more enduring approach. Years of hands-on experience building and maintaining WordPress sites have taught us that true stability comes from understanding the entire ecosystem: core code, themes, plugins, server environments, security protocols, and performance nuances.
At Hashe, we don’t just repair—we diagnose, explain, and prevent. Every issue is analyzed at its root, every fix is documented clearly, and you always know what changed and why. Our goal is simple: a WordPress site that works reliably today and stays resilient tomorrow.
- We’ve been building and maintaining WordPress sites for years — not just “installing plugins.”
- troubleshoot at the root cause level: WordPress + hosting + security + performance.
- Clear communication: what’s wrong, what we changed, and what to do next.
