Case Study: HTSE
Member‑First Exchange & Rentals Platform
HTSE partnered with Hashe to modernize its exchange and rental ecosystem. Through a full-stack build, spanning web, mobile, and data layers, we delivered a unified system where members can browse, book, and manage vacations seamlessly. The result: streamlined operations, faster confirmations, and a scalable foundation ready for future growth.
Client Background
HTSE (Hawaii Timeshare Exchange) serves owners and travelers with a member‑centric exchange and rentals marketplace. Their public website showcases resorts, availability, and member services while the back‑office handles inventory, reservations, payments, and communications.
The Challenge
HTSE needed a robust platform that could:
- Centralize resort, unit, and inventory data for both exchanges and rentals.
- Support member journeys end‑to‑end, from account creation to booking confirmation.
- Handle seasonality and date‑based availability at the week/unit level.
- Provide operational controls for staff, acknowledgements, payments, adjustments, and reporting.
Our Solution
Hashe engineered a cohesive application and data layer that powers
HTSE’s public site and internal operations. The platform brings together:
Key features include
Inventory & Availability:
Resorts, unit sizes, amenities, zones/areas, and week calendars to drive accurate, searchable availability.
Exchanges:
Owner deposits and member exchanges with holds, confirmations, and acknowledgements.
Rentals:
Date‑based inventory with pricing, taxes, confirmations, and refunds when applicable.
Membership & Access:
Multiple member types and admin roles for smooth self‑service and controlled operations.
Payments & Receipts:
Structured payment capture with transaction records and member‑facing confirmations.
Content & Navigation:
Built‑in CMS structures for static pages, documents, links, and menus to keep the site fresh.
Mobile Apps (iOS & Android):
Custom mobile apps that mirror web functionality, ensuring members can browse, book, and manage reservations on the go.
Bringing the Vision to Life
From concept to code, every screen of the HTSE platform was designed to make exchanges and rentals feel effortless. The interface reflects the warmth of Hawaii and the clarity of modern designbuilt for members, travelers, and staff alike.
Modules Delivered
- Membership Management: Resort memberships with tiered access and privileges.
- Exchange Deposits & Requests: Complete flows for timeshare week deposits and exchange bookings.
- Rental Bookings: Daily/weekly rental requests, condo booking with an integrated calendar system, and advance payment solutions.
- Calendar System: Real-time week/date availability and conflict-free booking.
- Admin Controls: Staff dashboards for approvals, adjustments, acknowledgements, and reporting.
Data Model at a Glance
- The database organizes the business around a few core concepts:
- Members connect to Bookings (Exchanges or Rentals).
- Bookings connect to Inventory (Resort → Unit/Size → Week/Date Range).
- Payments connect to Bookings and produce receipts/acknowledgements.
- Resort Content & Amenities enrich search and decision‑making on the public site.
This alignment ensures that searches on the website reflect real, up‑to‑date availability and that the back‑office can act quickly on deposits, holds, and confirmations.
Key Capabilities We Delivered
- Unified Search & Booking: Date‑driven search across islands, resorts, and unit sizes with booking holds and confirmations.
- Dual Channels (Exchange & Rental): Separate, purpose‑built flows with clear operational visibility.
- Operational Acknowledgements: Automated and manual acknowledgements for member communications.
- Transaction Tracking: Detailed payment and refund records for accurate member and accounting histories.
- Resort Catalog & Amenities: Rich resort data to power better discovery and decision‑making.
- CMS‑Backed Pages: Editable site content without developer intervention.
- Mobile Accessibility: Dedicated iOS and Android apps for member convenience.
Experience Highlights
- Member Experience: Clear pathways from browsing to booking; confirmations and acknowledgements keep members informed.
- Staff Experience: Admin views for inventory, bookings, and transactions reduce manual reconciliation and improve turnaround.
- Scalability: Logical separation of exchanges vs rentals allows each to evolve without disrupting the other.
Outcome
HTSE operates on a cohesive platform where public search, member booking, and internal processing are tightly integrated. The result is a smoother member journey, faster back‑office operations, and a foundation ready for ongoing enhancements (new resorts, policies, or programs) without structural rework.
Tech Snapshot (High Level)
- Framework: CodeIgniter (PHP)
- Database: MySQL with normalized entities for resorts, units, availability, bookings, and payments.
- Application Layer: Structured modules for exchanges, rentals, memberships, payments, and CMS.
- Data Layer: Normalized entities for resorts, units, availability, bookings, and payments; supporting tables for features, zones, and content.
- Mobile Layer: Native iOS and Android apps with shared APIs for seamless data access.
- Ops & Reporting: Transaction and acknowledgement records support customer service and reconciliation.
Why Hashe
Domain Understanding
We model the real‑world flows of inventory, seasonality, and member exchanges.
End‑to‑End Ownership:
From the public site experience to back‑office controls and data design.
Built to Evolve:
Clear boundaries between exchanges, rentals, payments, and content so new tures can be added with confidence.
Let’s Collaborate
Your Vision Could Be Our Next Case Study
We helped HTSE build a seamless exchange and rental platform that connects travelers to Hawaii’s finest resorts. Now, it’s your turn.
Share your project idea, and let’s create a digital experience that brings your vision to life crafted with care, precision, and purpose.
