Customer Sales & Support System

EBDC Solutions LLC, Wellesley, MA

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Customer Sales & Support System is a web-based chat system which can be easily integrated with any website. It provides powerful features, without comprising its ability of being flexible, easy to use and highly configurable.

This product is idea for small-medium sized business owners who have published their products on multiple websites and cannot afford to have multiple support personals.

How it works

Customer Sales & Support System

Key Features

  • 100% Web based chat solution for your website, which includes:
    • Text Chat
    • Voice Chat
    • Video Chat
    • File Sharing
  • For support personal, a windows based application, which can be minimized to the system tray
  • Whenever a chat session is started, support person is informed about:
    • Visitor details (his name, email address, phone number, country, referral)
    • The website from where visitor has initiated the chat request
    • The product details; about which visitor wants to talk – product details are highly configurable and can even include image, features, links to assist support person provide excellent support
  • Chat Support system can be installed on any number of websites – i.e., a single support person can handle multiple websites. Every time chat is started, support person is informed about the origin website. This feature makes this product ideal for small to medium sized business owners who do not own dedicated support staff and have published their products/services on multiple websites.
  • Chats are logged at server and can be saved at client side as well
  • After every chat session, website visitor can provide feedback about the session
  • System captures statistics: such as which of your products are being mostly visited
  • In case chat support is not available, system can take off-line messages – administrator can configure offline message for visitors using CMS
  • Support system can be deployed at your desired sub-domain
  • *Website events can be integrated with Support System – i.e., you can have the support person informed whenever:
    • A new ticket is opened in help desk
    • A new post is made in support forum
    • A particular form is filled on website
  • Chat Support System can be integrated with any CRM supporting external calls via standard interfaces, such as web-services
  • Canned responses can be saved by the support personal – e.g., greeting message, product details, phone numbers, driving directions etc. This can save time typing time.
  • For administrators: extensive reporting is available for the analysis purpose

*Usage of this feature requires custom coding. We expose our services via web-services and they can be integrated with “any” website developed in “any” language

Implementations

  • searchbiddrive.com
  • leevolvo.com

Application Screenshots

  • Support client running on desktop.
    Support client running on desktop.
  • Support client running on desktop showing subscription to multiple websites.
    Support client running on desktop showing subscription to multiple websites.
  • Support on website.
    Support on website.
  • Support person talking to a customer.
    Support person talking to a customer.
  • Customer talking to a support person.
    Customer talking to a support person.
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Testimonialcomments from our clients

  • client
    I needed some design work done in a hurry, Mamoon provided the work quickly and to a very high standard. I would highly recommend his services.
    Iain Cox
  • client
    Mamoon is one of the best I have ever worked with. His company doesn't know the meaning of the word "No" when it comes to web work. He also is very prompt with his work, always hits his deadlines (usually ahead of time) and is...
    Ryan Pullano
  • client
    Mamoon found us on Google and stated he could optimize our development process. I was very skeptical at first. Over the course of 2 months we exchanged over 50 emails about his services, reliability, and qualifications. He did not only what he promised but saved...
    James George
  • client
    I initially hired Mamoon to build a new website for a startup company. I was so pleased with the results that I have since hired him to help with three other websites that I manage and have recommended him to many of my friends for...
    Glenn Robertson
  • client
    Mamoon has done several projects for us to enhance our web presence. I have been extremely pleased with the quality of the work, the follow up tweaking was performed to make changes not anticipated by me until implementation. Mamoon does not drop your project and...
    Thomas Garden

What We Dowe bring an array of Expertise

Software Development

Hashe’s team possess extensive experience of designing, developing and deploying n-tier based applications which meet client’s requirements and promise quick return on investment. Our services are flexible and serve any small to medium sized business.

Web Design & Creative Services

Hashe’s creative team experiences in delivering visually stunning design experiences. Our aim is to boast your marketing efforts through absolutely stunning design. A good product design always plays a vital role in consumer’s buying psychology.

Mobile Application Development

It is crystal clear that the demand of mobile apps has escalated in all businesses. To cope with that, we become your accelerator to design and develop brilliant mobile applications. Hashe is a top-notch mobile app development company offering mobile application development services for iPhone, iPad and Android.

IT Staff Outsourcing

Hashe acts as client’s IT wing. We engage our analysts with the client to identify the need of IT systems in their business processes. During this process of need-identification, we can also assist client in optimizing business processes, however, if required, this can be performed as a separate activity as well. After the identification of IT systems required to run the business processes smoothly, we conduct research to find most optimized systems.

Search Engine Optimization

Hashe’s understanding of search engine marketing, including pay per click, sponsored search, local advertisement, site submissions and listings coupled with our deep command of natural and organic search engine optimization allow us to help our customers achieve faster results on the internet. Several of our clients are optimized on Google, Yahoo, MSN, and other search engines.

Open Source Customization

Open source applications are a better way to implement solutions within short span of time, however open source solutions might not be well suited to each and every business needs. Our team at Hashe can help in open source customization of different products to suit your needs by creating/designing templates, adding custom modules or changing the core functionality in the product.

Our Workwe create ideas that perform and generate results

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